At Ratoath Dental Centre we value our quality of care and we take complaints very seriously. We try to ensure that all our patients are pleased with their experience in our practice. When a patient complains, he/she is dealt with courteously and promptly so that the matter is resolved as quickly as possible. We aim to deal with your complaint thoroughly and effectively and where appropriate, we make changes to improve our service.
Paula Irwin is responsible for dealing with any complaint about the service provided. She can be contacted a by phone 01 8256983 or email firstname.lastname@example.org If Paula is not available, then the patient will be advised when they will be able to talk to her or the dentist and arrangements will be made for this to happen. Any member of our team will take brief details of the complaint and pass them on to the appropriate person.
Complaints in writing, (letter or email) about any aspect of clinical care will normally be referred to the dentist who carried out your treatment.
We will acknowledge the patient’s complaint in writing and enclose a copy of our complaints procedure as soon as possible, normally within five working days. We will seek to investigate the complaint and respond within a reasonable time period thereafter. We will notify the patient, giving them an idea of the timescales involved.
We will provide our response to the complaint in writing as soon as possible after completing our investigation. Proper and comprehensive records are kept of any complaint received.
Dr Conor Irwin
Ratoath Dental Services
Ratoath Dental & Implant Centre
The Well Road,
Tel: 01 8256983